ORDER & SIZING INFORMATION

ORDER CONFIRMATION - !!IMPORTANT - READ ME!!

If you do not receive an email confirmation after placing your order, your order is NOT complete.

Check your inbox and spam folder to confirm. This email will include tracking info once your order ships or is ready for pickup.

SHIPPING & PICKUP OPTIONS:

All orders will be available for pick up at the Cleveland, Columbus or Pittsburgh offices

SIZING GUIDELINES:

Adult, Unisex, and Men’s sizing are the same.

Women’s sizing is more fitted—size down for snug, up for relaxed fit.

Youth sizes include “Y” or “YOUTH” (e.g., YS, YM).

“WOMENS” or “LADIES” styles are more fitted.

“Girls Fit” = youth version of the women’s cut and also more fitted.

Check the size chart on each product page. Contact us with questions before ordering.

All items are custom printed. No returns or exchanges for sizing.

ORDER TIMELINE:

Orders are processed approx. 2–3 weeks after the store closes—not immediately after purchase. Refer to your store’s closing date.

ADDITIONAL POLICIES:

Items fit true to size unless noted. When in doubt, size up.

No late orders accepted after the store closes.

If an item becomes unavailable, we’ll contact you to modify or cancel.

Comparable brand substitutions may be made if needed.